Apex AI Systems LLC ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website (www.apex-ai-systems.com), use our services, or otherwise interact with our business. This Privacy Policy explains how we collect, use, disclose, and protect your information.
1. Information We Collect
Information You Provide Directly
- Name and business name
- Email address
- Phone number
- Project details and business information submitted through forms
- Communications you send to us (email, chat, phone, SMS)
Information Collected Automatically
- IP address
- Browser type and version
- Device information and operating system
- Pages viewed, referring website, and clickstream data
- Date/time stamps
- Usage data and analytics information
- Cookies and similar tracking technologies (see Section 7)
2. How We Use Your Information
- To provide, maintain, and improve our services
- To respond to inquiries and provide customer support
- To schedule consultations and appointments
- To send service updates, appointment reminders, and follow-up communications
- To send marketing communications (with your consent)
- To monitor and analyze website performance and usage trends
- To detect, prevent, and address fraud or technical issues
- To comply with legal obligations
3. SMS Communications
If you provide your phone number and consent to receive text messages, we may send SMS communications including appointment confirmations, consultation reminders, service updates, customer support responses, and relevant service notifications.
- Message frequency may vary based on your interactions. You may receive up to 10 messages per month.
- Message and data rates may apply based on your mobile carrier plan.
- You can opt out at any time by replying STOP to any message.
- Reply HELP for assistance.
- Consent to receive SMS messages is not a condition of purchase.
4. SMS Data and Consent
Mobile opt-in data and phone numbers collected for SMS are not shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent information are not shared with any third parties. Limited sharing with service providers or subcontractors is permitted only as necessary to provide our services and only under confidentiality obligations.
For full details, see our SMS & Messaging Policy.
5. Sharing of Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers who help us operate our business (CRM platforms, email services, analytics providers), solely as necessary to provide services and under confidentiality obligations
- Professional advisors (accountants, attorneys) as needed
- Law enforcement or regulatory bodies when required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
6. Data Retention
We retain your personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic.
- Essential cookies: Required for the website to function (session management, security)
- Analytics cookies: Help us understand how visitors interact with our site
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
9. Your Privacy Rights
All Users
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
- Opt out of SMS messages by replying STOP
California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
- Right to Opt Out of Sale: We do not sell personal information. If this changes, we will provide an opt-out mechanism.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise your CCPA rights, email us at info@apex-ai-systems.com with the subject line "CCPA Request." We will respond within 45 days.
10. Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, contact us at info@apex-ai-systems.com.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights:
Apex AI Systems LLC
3401 Hartzdale Drive, Suite 103B, Unit 525
Camp Hill, PA 17011
Email: info@apex-ai-systems.com